Return and Exchange Policy
Welcome to ByteCraft! We strive to provide you with high-quality products and a seamless shopping experience. To ensure clarity and fairness, please review our return and exchange policy carefully before initiating any requests.
- Eligibility for Returns and Exchanges
Products may be eligible for return or exchange within 30 days from the date of delivery.
Items must be in their original condition, unused, and in the original packaging with all accessories, manuals, and tags intact.
Certain products, including customized items, digital goods, and clearance sale items, are not eligible for return or exchange unless they arrive damaged or defective.
- Conditions for Returns and Exchanges
A valid proof of purchase (order confirmation, invoice, or receipt) is required.
Items returned due to buyer’s remorse, such as changing your mind or ordering the wrong product, may incur a restocking fee of up to 20% of the item’s price.
Shipping costs for returns are non-refundable, and the buyer is responsible for return shipping unless the item is defective or incorrect due to our error.
- Defective or Damaged Products
If your product arrives damaged or defective, please contact us within 48 hours of receiving the item. Provide detailed descriptions, including photos or videos, to support your claim.
For verified claims, we will offer a replacement or a full refund and cover return shipping costs.
- Steps to Initiate a Return or Exchange
Contact our customer support team at [support email/contact form link] with your order number, the reason for return, and any supporting evidence (photos, videos, etc.).
Once approved, we will provide you with a return authorization number (RAN) and the return address.
Pack the item securely and include all necessary documentation before shipping.
- Refund Process
Refunds will be processed within 5-10 business days of receiving the returned item in its original condition.
Refunds will be issued to the original payment method. Note that processing times may vary depending on your bank or payment provider.
- Exceptions and Limitations
We reserve the right to refuse returns or exchanges if the item does not meet the eligibility criteria or is returned without prior approval.
Items returned with signs of misuse, damage, or missing components may not be eligible for a refund or exchange.
- Additional Notes
Gift items may be eligible for exchange only and cannot be refunded to the purchaser.
Any promotional items received as part of a purchase must also be returned to qualify for a refund or exchange.
ByteCraft reserves the right to amend this policy without prior notice. Please refer to our website for the most up-to-date version.
By purchasing from ByteCraft, you agree to these terms and conditions. Our team is here to assist you with any concerns or questions—your satisfaction is our priority.